The Information Technology Infrastructure Library (ITIL) is a customizable framework of best practices that promote quality computing services in the information technology (IT) sector. ITIL addresses the organisational structure and skill requirements for an IT organisation by presenting a comprehensive set of management procedures with which an organisation can manage its IT operations.
Request For Change FREE Request For Change is a web based change management system, implemented using ITIL process definitions and standards. Request For Change will get your organization planning and approving changes quickly. Download
ITIL Enforcement Tool Set FREE A web based application that uses the definitions of ITIL to assist in the running of a computer network. The application can be used in-house and/or for external clients. The backend will be using Apache and MySQL. Download